Refund Policy

Return & Refund Policy – Safqqa

1. Return Period (Change of Mind)

In accordance with Egyptian consumer protection regulations, customers have the right to return or exchange products within 15 days from the delivery date if the product does not meet their expectations, provided that:

  • The product is unused and in its original condition

  • All original contents are returned, including packaging, accessories, manuals, and tags

In this case, the customer is responsible for:

  • Shipping and delivery costs

  • Electronic payment processing fees (if applicable)

2. Warranty Against Manufacturing Defects

All electronic products sold by Safqqa are covered by a 90-day warranty from the delivery date against manufacturing defects only.

During the warranty period, Safqqa will:

  • Repair the product, or

  • Replace the product, or

  • Issue a refund
    according to the condition of the product and the technical assessment.

The warranty does not cover:

  • Misuse or improper handling

  • Physical damage or breakage

  • Damage caused by external factors

  • Unauthorized repair attempts outside Safqqa

3. Full Refund Cases

A full refund will be issued in the following situations:

  • Confirmed manufacturing defect

  • Product damaged upon delivery

  • Incorrect product delivered

4. Return Request Process

To initiate a return or warranty request:

  1. Contact our customer support team

  2. Provide your order number

  3. Submit clear photos of the product (if requested)

Each request is reviewed within 24–48 hours.
Inspection time may take 1–3 business days if required.

5. Refund Processing Time

Once the return is approved:

  • Refunds are processed within 2–5 business days

  • Refunds are issued via bank transfer or the original payment method, depending on the order

6. Product Condition Transparency

Safqqa sells original products only.
Product conditions such as Sealed, New, Open Box, and Refurbished represent internal commercial classifications describing cosmetic and functional condition.

All product conditions, included accessories, and warranty terms are clearly stated on each product page.

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