Return Policy

Return & Exchange Policy – Safqqa

First: Returns Due to Change of Mind

In accordance with Egyptian consumer protection regulations, customers have the right to return a product within 15 days from the date of delivery in case of a change of mind, provided that:

  • The product is in its original condition and has not been used.

  • The product is returned with all original contents, including:

    • Original packaging

    • All accessories

    • Manuals, tags, and inserts

In this case, the customer is responsible for:

  • Shipping and delivery fees.

  • Electronic payment processing fees (if applicable).

Return Request Notification Period

Customers must notify Safqqa’s customer support team of a return request within 15 days from the delivery date.

Second: Warranty Against Manufacturing Defects

All electronic products sold by Safqqa are covered by a 90-day warranty from the date of delivery against manufacturing defects only.

During the warranty period, Safqqa may, at its discretion:

  • Repair the product,

  • Replace the product, or

  • Issue a refund,

based on the product condition and the evaluation of our technical support team.

The warranty does not cover:

  • Misuse or improper handling.

  • Physical damage or breakage.

  • Damage caused by external factors.

  • Any repair attempts performed outside Safqqa’s authorized service channels.

Third: Full Refund Eligibility

A full refund will be issued in the following cases:

  • A confirmed manufacturing defect.

  • The product arrives damaged.

  • The customer receives an incorrect product.

Refund Policy

  • Refunds are processed within 2 to 5 business days after the return request is approved.

  • Refunds are issued via bank transfer after the customer provides valid bank account details.

How to Request a Return or Warranty Service

  1. Contact our customer support team via:

  2. Our team will create an official return or warranty request.

  3. If returning the product through our approved courier partners 

    • A return shipping label or tracking number will be sent to the customer.

    • The product can then be dropped off at the nearest courier branch.

Important Notice

All return, refund, and warranty terms are clearly stated on each product page. Safqqa is committed to full transparency to protect customer rights and ensure a reliable shopping experience.